Frequently asked questions
Frequently Asked Questions
Tickets for the Mexico City Tour bus are non-cancellable and non-refundable. We advise carefully selecting your travel date when purchasing your tickets, as changes, cancellations, or refunds are not possible once the tickets have been bought.
The first Mexico City Tour buses set off at 9 am at the various stops along each route. The service concludes at 9 pm. On Sundays alternate roads are used on some of its routes due to traffic closings on the bicycle route.
The Historic Centre and the South routes last three hours. The Polanco Hipódromo-Chapultepec and the Basilica routes last two hours.
Thanks to our large fleet, a Mexico City Tour bus runs every 20 minutes, though this frequency can be affected by traffic or by circumstances affecting some of the routes.
Yes, every bus has a bilingual guide on board who will try to answer your questions about the Mexico City Tour service, as well as recommend interesting spots in the city and its surroundings.
You can get on the bus at any one of our stops. If you don’t have a ticket yet, you can buy one on board.
The Mexico City Tour routes are circular, meaning you can return to the bus stop where you picked up the bus or to any other stop at any time, but all the routes are always circular.
We recommend using sun block, a cap or a hat. Stay hydrated, wear comfortable clothing and sunglasses.
We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service.
All of our buses are red, double-decker buses with an open-air top deck.
Yes, all our buses have an automatic audio guide system in seven languages: Spanish, English, French, Italian, German, Japanese and Portuguese. There is also an eighth channel specifically for kids aged 4 to 12.
All Mexico City Tour buses have access ramps and spaces for wheelchairs inside the vehicle.
The buses on the main routes do not have a WC and only stop at the designated stops.
If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.
If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-mex@julia.net and we will send them to you.
Our buses do not have luggage compartments, so you can only travel with hand luggage that you can carry and which does not occupy any extra seats or block the aisles or emergency exits. Unfortunately you cannot ride with large suitcases or packages.
You will need to travel on the lower deck, and if possible the pram should be folded. It must go in the space set aside for wheelchairs, meaning the disabled have priority and you must move your pram if required.
Since the Mexico City Tour is a service offered on moving buses, it is important to follow carefully all of the safety rules specified by the staff and described in the audio guide. It is not permitted to stand up, eat, drink, smoke or travel with an open umbrella on the upper deck while the vehicle is in motion or to throw anything off the vehicle. For your own safety, do not throw the headphones at overhead electrical wires.
No animals or pets are allowed on board Mexico City Tour buses.
No, all passengers are expected to wait in line at the stops regardless of whether they already have their bracelet or not.
No, it is prohibited to smoke anywhere on-board any of our buses.
Yes. Mexico City Tour bus staff will inform you on board our buses, where you can get special discounts and other benefits.
Tickets for the Mexico City Tour bus are non-cancellable and non-refundable. We advise carefully selecting your travel date when purchasing your tickets, as changes, cancellations, or refunds are not possible once the tickets have been bought.
Yes, the ticket is valid for every route so you can get on and off at any stop as long as you have a valid ticket.
You can buy your ticket on board any of our vehicles, at different official points of sale, on our website and through the City Tour Worldwide app.
Yes, we offer special rates for private services, which can be customised. Email us to check the conditions or call us on 514-11360 ext. 2000.
Yes, we have a special rate for senior citizens. Seniors must show proof of membership in INAPAM to get the discount.
The children's rate is applicable from the ages of 4 to 12. Those over the age of 12 must pay the adult rate.
You can check our fares on our website.
One-day tickets are valid for an entire day, until the completion of the service on the day of purchase. Two-day tickets are valid for two consecutive days. The one-day bracelet can be changed for the two-day bracelet if the user prefers by simply paying the difference in price.
Unfortunately is only possible to travel on the bus with a valid ticket and loss or theft does not entitle any changes or refund. Other proof of payment or reused vouchers are not accepted. Once acquired, the same should be retained since it will display both entering the bus and routine inspections. It’s customer responsibility to ensure that the ticket has been given and, if not, claim personnel on board at the moment of purchase.
Yes, you have to present the voucher on paper when you first board the bus, where it will be exchanged for a ticket.
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