Privacy policy

This privacy notice (notice) is issued in compliance with the stipulations of Article 15 of the Federal Law on the Protection of Personal Data in the Possession of Individuals, published on 5 July 2010 in the Official Government Journal, and is made available to those users who provide personal data or information to CITY TOUR WORLDWIDE SLU.

In our capacity as the party responsible for processing personal data, we adhere by the principles required by law on legality, consent, reporting, quality, purpose, loyalty, proportionality and responsibility.

1. Responsibility for protecting your Personal Data

CITY TOUR WORLDWIDE SLU, headquartered at Calzada Ignacio Zaragoza No. 200, primer piso, Colonia Siete de Julio, Delegación Venustiano Carranza, C.P. 15390, México, Distrito Federal, is responsible for processing your personal data.

2. Methods and means of contact

You can email us in Spanish by sending your message to the CITY TOUR WORLDWIDE SLU at the following address:
datos.personales@grupoado.com.mx, or you can send us a letter to the following address: datos.personales@grupoado.com.mx, or you can send us a letter to the following address: Artilleros Número 123, Colonia Siete de Julio, Delegación Venustiano Carranza, C.P. 15290, México, Distrito Federal.

3. Purposes of Personal Data collected

Your personal data will be used for tracking, updating and confirmation purposes pertaining to the products and services contracted; for promotional, statistical and marketing purposes; for financial and credit purposes; to comply with obligations incurred with our clients; to evaluate the quality of the service; to conduct studies on consumption habits and preferences.

4. Data collected and means of obtaining Personal Data

The personal data we collect from you for the purposes described in this privacy notice are gathered personally when you provide them to us directly at our ticket offices; via the CITY TOUR WORLDWIDE SLU websites and portals when you enter your data or use our online services, by telephone through our service centres and when we gather information through other sources as allowed by Law. The data we collect directly and via the Internet may be the following: First and last names, gender (male or female), date of birth, country, telephone, email and address.
The data that we may collect via other sources, such as telephone directories and services and job directories, as allowed by Law, are first and last names, telephone, email and address.
As concerns financial data gathered pursuant to Articles 8, 10 and 37 of the Law, such as your credit card number and its expiration date, these data are not regarded as requiring your specific consent to be used.

5. Limits on the use of the data

You can cancel your subscription to receive promotions, offers and services by telephone, email and postal mail by sending us a written notice in Spanish informing us of your request and containing the necessary information, such as your full name (first and last names), a plain copy of an official ID or a digitised copy (scan) if sent electronically, member or account number (if you have one), telephone number and a physical or e-mail address for notification purposes to the following address:
Artilleros Número 123, Colonia Siete de Julio, Delegación Venustiano Carranza, C.P. 15290, México, Distrito Federal, or by email to:datos.personales@grupoado.com.mx
mailto:datos.personales@grupoado.com.mx

6. Access, correction, deletion and opposition (ACDO) rights

You or your duly appointed legal representative may limit the use or sharing of your personal data. Likewise, starting on 6 January 2012, you may exercise, when appropriate, your right to access, correct, delete and oppose the processing of your data as specified by Law by sending a request to the address listed above. It is important to note that exercising any of these rights is not a prerequisite nor does it impede the exercise of another right.

7. Mechanisms for exercising ACDO rights

The rights described above may be exercised, free of charge, by presenting the relevant written request in Spanish in Artilleros Número 123, Colonia Siete de Julio, Delegación Venustiano Carranza, C.P. 15290, México, Distrito Federal, to the attention of OFICINA DE PROTECCIÓN DE DATOS DE ADO; or by sending said request in a stamped envelope via postal mail to this same address and to the attention of the same department.
The deadline for processing your request shall be twenty days from the date of receipt of your ACDO request.
Please note that it is Mexico's Federal Institute for Information Access and Personal Data Protection that is charged by Law with guaranteeing your ACDO rights and with regulating and enforcing the Law. Right to revoke your consent to process your data.
You may, at any time, revoke the consent you gave us to process your personal data and instruct us to stop using said data. To do so, you must send us your request as described in this notice in the "Methods and means of contact" section. Your request must contain your complete name (first and last names), a plain copy of an official ID or a digitised copy (scan) if sent electronically, an email or physical address designated for notifications and a contact telephone number. Within twenty days from the date of receipt of your request to revoke your consent, we will inform you of the resolution of your request by means of an email sent to you at the address indicated on the request, or by sending you a letter to the physical address you provided for this purpose (the twenty-day deadline is regarded to have been complied with once we deliver the document to the postal service).

8. Transfer of data nationally and abroad

Your personal data may be transferred and processed within Mexico and abroad by people external to this company.
As a result, your information may be shared with financial, banking and credit institutions for informational, promotional, advertising or marketing purposes.
Your personal data will not be transferred to third parties without your consent, except to ADO subsidiary, affiliate or controlling companies, pursuant to Article 37 of the Law. Also included are the remaining exceptions specified in said Law.

9. Changes to this privacy notice

We reserve the right to make changes or to update this privacy notice at any time. Any changes that are made shall be made available to the public via all or some of the following methods: visible notices in our offices, our website, an email sent to the most recent address we have for you, notices published in national newspapers, magazines, signs, or relayed via audio recordings or personally by our employees when you visit any of our offices.

10. Online information

Be informed that when you access our website, we receive information involving your cookies (term defined below in the Definitions section) and web beacons (term defined below in the Definitions section) to determine the type of browser and operating system you are using, the Internet pages you have visited recently, the links you followed recently, your computer's IP address and the website you closed before entering our website.

11. Sensitive personal data

Be aware that in order to comply with the purposes detailed in this Privacy Notice, if any data of a personal data are collected, including those pertaining to kinship, sexual preference, religion, philosophical beliefs, physical condition, state of health, disabilities, and medical photographs or documents, these shall be processed as required by Law.

12. Definitions

The following definitions shall apply for the purposes of this privacy notice:
I - Cookies - These are text files that are downloaded automatically and stored on the user's hard drive when the user browses to a specific website or Internet portal. These files are used by the Internet server to store certain data, such as preferred display options, and some usernames and passwords.
II - *Days - Pursuant to Article 3, Fraction VII of the Federal Law on the Protection of Personal Data in the Possession of Individuals, any deadlines and periods specified in days shall be counted in working days.
III - ACDO Rights - Refer to the right to access, correct, delete and oppose the processing of data (referred to in the law, in Spanish, by the initials ARCO).
IV - Law - Refers to the Federal Law on the Protection of Personal Data in the Possession of Individuals, published in the Official Government Journal on 5 July 2010.
V - Web beacons - Images inserted in websites or Internet portals, as well as in emails, that can store information on a user's IP address, time spent interacting on websites, and other data.

13. Tacit consent pursuant to Article 8 of the Law

If you wish to state your OPPOSITION to the processing of your personal data as specified in this privacy notice, you must inform us of said opposition by sending us a written notice in Spanish to the following address:
Artilleros Número 123, Colonia Siete de Julio, Delegación Venustiano Carranza, C.P. 15290, México, Distrito Federal.