Attraction Pass FAQ's

  • Collection Points

    Pre-purchase your México iVenture Card through our official agents or online and you can pick up from our Collection Points in México. If you purchase your package online simply select the 'Pick up Card on Arrival' option in the Shipping Method section of the Checkout process. Details of all collection points will be printed on your receipt.

    Please remember you will be required to bring with you your receipt of purchase and present it to the staff at the Collection Point. Please allow 24 hours for your package to be available for pick up.

    Your pre-purchased México iVenture Card can be collected at the following places in México:

    Julia Tours Tíber

    Address: Río Tíber 86 Col Cuauhtémoc
    Phone: 01800 585 4269
    Schedule: Monday to Friday 10.00am - 7.00pm. Saturday 10.30am - 2.30pm.
    Email: juliat@juliatours.com.mx

    If you need to pick up your card on Sunday, please, send an email to info@iventure.mx.

  • General information

    What is an iVenture Card package? 

    Each iVenture Card package includes a range of attractions, experiences and popular things to do all on a single smartcard. Each iVenture Card is loaded with one iVenture package which includes entry to a selection of individual experiences such as tours or attractions. Your choice of experiences varies depending on which package you choose.

    Each package provides you with complete flexibility to create your own itinerary and convenience to see the things you want to see when you want. Each Package comes packed with a guide to all participating attractions so all you need to do is show your card and have all the fun!

    What are the benefits of an iVenture Card package?

    With your iVenture Card package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid smartcard.

    Does the iVenture Card package come with a guide?

    Yes. Every iVenture card package comes with an easy-reference, color guide with a map which provides details on participating operators including address, contact details and special offers. Operator details do change from time to time, so it is recommended that you view our online list of attractions and operator websites for the most up-to-date information.

    Is there an iVenture Card Package for children?

    Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 3 and 12.

    Do you have a family iVenture Card package?

    No. There are currently no family packages available and each member of your party will require their own package. However the savings are substantial for family groups too.

    How long is the iVenture package valid for?

    We aim to provide packages, which provide you with the most flexibility. Bookings are valid for 6 months from date of purchase. Once you begin to use your iVenture Card, expiry is 5 days from date of first use.

    Does the iVenture card need to be signed?

    Yes. All cardholders need to sign the card – both adults and children. For security purposes we recommend that you sign the card as soon as you receive it. Please note that once signed, no refunds or exchanged can be made.

    I have made a purchase on the webpage but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in info@iventure.mx and we will send them to you.

  • Attractions and other venues

    Do I need to show ID needed at the attraction or venue?

    No. Your iVenture Card is all you need to gain access to the attraction or venue. You will be asked to sign the back of your card before you start to use it. Once you reach your chosen attractions or venues, simply present your card at the admissions point.

    Do the iVenture Card packages include all attractions in a city or region?

    iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page.

    Are the attractions or venues open at all times?

    Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

    Can I return to the same attraction using my iVenture Card?

    No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences.

  • Planning

    Do I have to pre-book for any tours?

    Yes, due to limited availability on some tours and experiences, we do recommend that you call ahead to reserve your place and we have noted these in your guide.

    Can I book in advance for any tours?

    Some of the attractions and experiences do need to be booked in advance. Phone numbers and booking procedures can be found in your iVenture Card package guide.

    Are there any special conditions for the attractions or other venues?

    Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.

  • Purchase

    Can I buy an iVenture Card package as a gift?

    Yes. iVenture Card packages are an excellent gift for, kids, friends and relatives. When they start using their iVenture cards, they can simply sign the reverse. Cards are activated at the first time it is used.

    Can I purchase an iVenture Card package prior to arrival?

    Yes and we recommend it. iVenture Card packages can be purchased at mexico.city-tour.com or by calling +52 4000 0360 within Mexico City, calling +52 4000 0360 if overseas or through your local travel agent. Our customer service center is open 6 days a week from 9:00 am to 8:00pm. (closed on Sundays)

    Where can I purchase an iVenture Experiences package?

    You can purchase your iVenture Card package in advance at mexico.city-tour.com

  • Transport Options

    Is transport option included on any iVenture Cards available in Mexico City?

    Yes, some attractions provide transportation in order to secure that you arrive on time.

City Tour FAQ's

  • General information

    During what times does the service operate?

    The first Mexico City Tour buses set off at 9 am at the various stops along each route. The service concludes at 9 pm. On Sundays alternate roads are used on some of its routes due to traffic closings on the bicycle route.

    How long does it take to cover each route

    The Historic Centre and the South routes last three hours. The Polanco Hipódromo-Chapultepec and the Basilica routes last two hours.

    How frequently do the buses run?

    Thanks to our large fleet, a Mexico City Tour bus runs every 20 minutes, though this frequency can be affected by traffic or by circumstances affecting some of the routes.

    Is there anybody on board who can provide me with more information about the service?

    Yes, every bus has a bilingual guide on board who will try to answer your questions about the Mexico City Tour service, as well as recommend interesting spots in the city and its surroundings.

    Where can I get on the bus?

    You can get on the bus at any one of our stops. If you don’t have a ticket yet, you can buy one on board.

    Can I go and come back with the same bus?

    The Mexico City Tour routes are circular, meaning you can return to the bus stop where you picked up the bus or to any other stop at any time, but all the routes are always circular.

    What advice do you have for the main routes?

    We recommend using sun block, a cap or a hat. Stay hydrated, wear comfortable clothing and sunglasses.

    How can I find the information about the service disruptions? 

    We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service. 

  • Our fleet of vehicles

    What are the buses like?

    All of our buses are red, double-decker buses with an open-air top deck.

    Do the buses have audio guides?

    Yes, all our buses have an automatic audio guide system in seven languages: Spanish, English, French, Italian, German, Japanese and Portuguese. There is also an eighth channel specifically for kids aged 4 to 12.

    Is there space for a wheelchair?

    All Mexico City Tour buses have access ramps and spaces for wheelchairs inside the vehicle.

    Do the buses have a WC?

    The buses on the main routes do not have a WC and only stop at the designated stops.

  • Tickets and points of sale

    Can I change routes on the same ticket?

    Yes, the ticket is valid for every route so you can get on and off at any stop as long as you have a valid ticket.

    Where can I buy tickets?

    You can buy your ticket on board any of our vehicles as well as at different official points of sale.

    Is there a group discount?

    To get a group discount you must first call our SALES or OPERATIONS department, which will confirm the discount.

    Can I hire out a whole bus for a private tour?

    Yes, we offer special rates for private services, which can be customised. Email us to check the conditions or call us on 514-11360 ext. 2000.

    Is there a special reduced price for senior citizens?

    Yes, we have a special rate for senior citizens. Seniors must show proof of membership in INAPAM to get the discount.

    From what age do children need to pay?

    The children's rate is applicable from the ages of 4 to 12. Those over the age of 12 must pay the adult rate.

    How much do the tickets cost?

    You can check our fares on our website.

    How long is a ticket valid for?

    One-day tickets are valid for an entire day, until the completion of the service on the day of purchase. Two-day tickets are valid for two consecutive days.
    The one-day bracelet can be changed for the two-day bracelet if the user prefers by simply paying the difference in price.

    Do I need to print my tickets if I buy them via the Internet?

    All tickets purchased online must be printed out, since a paper ticket must be shown when first boarding a bus, at which time you will be given a ticket and the other materials.

    I've lost my ticket. ¿What can I do?

    Unfortunately is only possible to travel on the bus with a valid ticket and loss or theft does not entitle any changes or refund. Other proof of payment or reused vouchers are not accepted. Once acquired, the same should be retained since it will display both entering the bus and routine inspections.
    It’s customer responsibility to ensure that the ticket has been given and, if not, claim personnel on board at the moment of purchase. 

    Should I print out the ticket(s) I bought online?

    Yes, you have to present the voucher on paper when you first board the bus, where it will be exchanged for a ticket.

  • Guidelines and service

    Can I travel with luggage?

    Our buses do not have luggage compartments, so you can only travel with hand luggage that you can carry and which does not occupy any extra seats or block the aisles or emergency exits. Unfortunately you cannot ride with large suitcases or packages.

    Can I travel with a child’s pram?

    You will need to travel on the lower deck, and if possible the pram should be folded. It must go in the space set aside for wheelchairs, meaning the disabled have priority and you must move your pram if required.

    Are there any specific safety rules when travelling on-board?

    Since the Mexico City Tour is a service offered on moving buses, it is important to follow carefully all of the safety rules specified by the staff and described in the audio guide. It is not permitted to stand up, eat, drink, smoke or travel with an open umbrella on the upper deck while the vehicle is in motion or to throw anything off the vehicle. For your own safety, do not throw the headphones at overhead electrical wires.

    Are animals accepted on-board?

    No animals or pets are allowed on board Mexico City Tour buses.

    Do I have priority access to the bus if I already have a ticket?

    No, all passengers are expected to wait in line at the stops regardless of whether they already have their bracelet or not.

    Can I smoke on board the bus?

    No, it is prohibited to smoke anywhere on-board any of our buses.

    Is there the possibility of going on any optional excursions?

    Yes. Mexico City Tour bus staff will inform you on board our buses, where you can get special discounts and other benefits.

  • Problem solving

    I have made a purchase on the webpage but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-mex@julia.net and we will send them to you.